About Southern Serenity Co Boutique

Southern Serenity Return and Refund Policy

We hope you are loving your new Southern Serenity items, but if for some reason they do not work out, that’s ok! We accept returns (for store credit ONLY) and exchanges. Items MUST be sent back within 14 days of the delivery confirmation date (the day your item(s) arrive) NO EXCEPTIONS. Items MUST have original tags intact, be unworn, undamaged, and unwashed. Items received without tags, with damage, visible signs of wear and tear, or washed WILL NOT BE ACCEPTED FOR RETURN OR EXCHANGE! Also note we cannot go back and fix a missed discount. It will have to wait until your next purchase.

ALL SALE/CLEARANCE ITEMS ARE FINAL SALE AND WILL NOT BE ACCEPTED FOR EXCHANGE OR STORE CREDIT!! NO EXCHANGES OR STORE CREDIT ON JEWELRY, CAN COOLERS, DRINKWARE, SALE ITEMS & HATS.

** Original shipping fees are non-refundable, and customers are responsible for return shipping cost **

Please send us an email before sending items back so that we can pull the next size if you are exchanging or just so we can be on the lookout for your item(s). southernserenityfl@outlook.com

If you receive a damaged package or item, it must be reported via email southernserenityfl@outlook.com within 3 days of delivery. Please contact us via email before returning damaged goods for further assistance on return details. Thank you from the SS Family!